Your social skills can open doors or slam them shut. Whether dealing with customers, co-workers or your boss, the words you choose and how you frame your message influences the way people perceive you. The difference between being a problem-solver or a problem is as simple as the words you choose. It is not what you intended those words to mean, it really is the words you choose.
Proper word usage can be a powerful tool that shapes how people feel about you. Using the correct words also provides the opportunity for people to want to listen to you and hear what you have to say. Too often business communication is filled with extra words that just fill space, mix up the intended message or are negative and unproductive.